With over a decade of experience spanning customer service, quality assurance, frontend development, and design, I offer a comprehensive and adaptable skill set that uniquely positions me within the tech industry. At Zoomforth, I spearheaded the development of designs and templates that dramatically improved website functionality for high-profile clients including PwC, CSG, Randstad, and AT&T. My expertise ensures that projects not only meet but exceed client expectations, with a particular focus on enhancing usability and ensuring accessibility.
My approach to customer support is deeply rooted in empathy and a commitment to excellent service. I am passionate about helping clients understand and utilize technology in ways that transform their business practices. This involves a hands-on method of onboarding and continuous support, ensuring that each client's unique needs and challenges are addressed efficiently, fostering long-term success.
Outside my core professional roles, I am involved with the Ethical Design Network, the All Tech is Human Network, and the Sustainable UX Network. These commitments reflect my dedication to continuous professional development and ethical tech practices. Participating in these communities not only keeps me connected to the latest industry trends but also influences my work, ensuring I remain a leader in creating sustainable and user-focused design solutions.
Having lived in Canada and Germany before returning to Ireland, I have cultivated a global perspective that greatly informs my approach to technology and user experience design. My international experiences have enhanced my ability to communicate and collaborate with diverse teams and client bases.
I hold an M.Sc. in Cyberpsychology from Dún Laoghaire Institute of Art, Design and Technology, which underpins my user-centred design philosophy. This education has provided me with profound insights into the psychological aspects of technology use, enriching my ability to craft solutions that are not only technically sound but also psychologically attuned to user needs.
I am continually looking for new opportunities to apply my skills in environments that challenge and grow my abilities. If you believe my background aligns with your team or project needs, I’d be thrilled to connect and discuss how we can drive success together.